IT@Intel Table of Contents Business Solutions: Delivering Business Value......................... 4 Intel IT delivers significant business value that impacts Intel’s top and bottom lines—from design to manufacturing to sales. IT Efficiency: Driving Maximum Value on a Fixed Budget........................................ 7 Intel IT continually seeks ways to increase the efficiency of Intel’s infrastructure and business systems. Leadership and Management: Developing IT Best Practices..................... 9 To fulfill our broad and growing charter, Intel IT focuses on strengthening partnerships with Intel business groups and sharing IT best practices with the industry. Employee Productivity: Embracing Consumerization and Global Collaboration..................................11 Intel IT is boosting employee productivity through an innovative approach to the consumerization of IT and enabling increased collaboration with new tools. Data Centers: Our Cloud Computing Journey.................14 Intel IT’s cloud computing and data center strategies provide cost-effective, highly agile back-end services that improve business productivity. IT Security: Securing the Enterprise............................17 Intel IT is enabling a new security model that supports the flow of business and helps to ensure a strong security foundation for Intel. www.intel.com/go/ITAnnualReport Cover Photo: Xiang Zhou, Engineering Computing Service Line Manager; Meng Xu, Engineering Computing Program Manager Our mission is clear: Use IT to deliver business value to Intel. Delivering Competitive Advantage Welcome to the tenth edition of the Intel IT Performance Report. As IT professionals, we play critical roles in our respective companies. When we as IT organizations excel, our companies are positioned to excel. Within Intel IT, our mission is clear: Use IT to deliver business value to Intel. We deliver business value in numerous ways. We use IT to enhance employee productivity, to facilitate business growth and top-line value, and to drive business efficiency and bottom line results. We also deploy next-generation IT capabilities to improve the efficiency of our own IT operations—and in so doing, deliver value back to Intel. In this report, you will see several examples of programs that have positively impacted our company across manufacturing, supply chain, product design, human resources, marketing, and sales. Like our industry peers, we face technology trends that are reshaping IT. One example is the “consumerization of IT”—a phenomenon that cannot be ignored. Employees want the flexibility to use their personal devices and solutions in the workplace. Personal and professional environments are converging, and IT needs to respond. Cloud computing is another key trend that delivers both operational efficiency and business agility. Within Intel IT, we are building an internal cloud solution. As the pace of Intel’s business increases, the pace of IT must also increase. Finally, as with most IT organizations, enterprise security remains one of our highest priorities. The requirements are changing rapidly due to an increasingly complex threat landscape and the emergence of new usage models like cloud computing and consumerization. In 2010, Intel IT made significant contributions to Intel’s business results, from increasing supply chain responsiveness to delivering employee collaboration solutions to reducing the amount of time it takes to design our next-generation products. I hope that you find this publication helpful as you embark on your Read the full INT E L I T P E R FO RM AN C E R E PO RT 2 0 1 0 - 2 0 1 1 Delivering Competitive Advantage through IT.